Good when works, unreliable
Got first vacuum 7 years ago and within a few weeks the door fell off and plastic clip holding bottom of vacuum on broke. I wanted to fix it but dealer insisted on exchanging it. On the second vacuum, the door hinge broke the second time I opened the door to change the bag. About 2 to 3 years later, the vacuum was turning off after a few minutes use and would have to cool down before it would work again, bag reset button fell off and the vacuum would stop working occasionally but would restart when I hit it. Called the company and they replaced the vacuum after I was able to produce a receipt of purchase. They did not even want the old machine back. New vacuum worked well for last 3 years and now the motor runs but have no suction. Quick summary: very good suction, reliability is fair but no excuse for cheap plastic parts on wear and tear components.
Sept 2013 Update: Plastic part holding 9 gallon bag broke AGAIN. Company sent me one 2 years ago for free because I...
Works well, great price.
When our old vac died we were told the replacement would be well over $1000, so I found this one on Amazon and decided to try it. It arrived quickly, was pretty easy to install and works great. It also has a couple of features our old one didn't have like the window so you can see when to replace the bag. I am very happy with it.
Nutone Central Vac VX550 Complaints
We had a Nutone VX550 Central Vac system installed in our new home built in 2007. Since then we have had to have the power unit replaced (it burned up) and now we have an issue with a flimsy piece of plastic that broke, it engages the cardboard gasket to the suction. My husband called Nutone directly after the first vac's power unit motor blew up and they sent a replacement directly to our home and he installed it. I have been notified by the warranty company that I have to drive and pick up the new replacement part and have to install it ourselves. Needless to say I am very concerned, my warranty is up next year and I am afraid I am going to be stuck paying for other troubles that obviously plague this power unit. I have spoken to 2 Customer Service Reps for Nutone and both times I have found it to be a less than enjoyable experience, they immediately were on the defense when I told them which unit I had put in my house, basically they take no responsibility for their poorly...
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